Privacy Policy | Brother Hai's Pho Restaurant

Last updated: November 13, 2025

I. Introduction

Welcome to the "Brother Hai's Pho Restaurant" fan wiki website (hereinafter referred to as "this website" or "our website"). We take your privacy and personal information protection very seriously.

This privacy policy explains how we collect, use, store, and protect your personal information. Please read this policy carefully. If you disagree with any part of this policy, please do not use this website.

II. Information Collection

We may collect the following types of information:

2.1 Information You Provide Voluntarily

Contact Information: When you send a message through the contact us page, we may collect your name, email address, and other information
User Content: Content you submit in comments, discussions, or through other means
Feedback Information: Suggestions, opinions, or reports you provide voluntarily

2.2 Information Collected Automatically

Log Information: Your IP address, browser type, operating system, access time, page browsing history
Device Information: Device type, screen resolution, language settings
Cookies and Similar Technologies: Used to remember your preferences and improve user experience

2.3 Information Automatically Collected by Third-Party Services

Our website may integrate the following third-party services, which may automatically collect information:

Cloudflare Pages: Hosting and CDN services
Google Analytics (if used): Website analytics service
Font Awesome: Icon font service
Google Fonts: Web font service

III. Information Usage

We use the collected information for the following purposes:

3.1 Providing and Improving Services

Provide basic website functions and content
Maintain normal website operation
Analyze website usage and optimize user experience
Fix technical issues and bugs

3.2 Communication

Reply to your messages and feedback
Provide technical support
Notify you of important website updates (if you subscribe to notifications)

3.3 Security and Compliance

Detect and prevent fraud and abuse
Protect website and user security
Comply with applicable laws and regulations

IV. Cookie Usage

We use cookies and similar technologies to improve your browsing experience:

4.1 Cookie Types

Necessary Cookies: Required for website operation, cannot be disabled
Functional Cookies: Remember your preferences (such as language, theme)
Analytics Cookies: Understand website usage (if analytics service is used)

4.2 Managing Cookies

You can control cookies through your browser settings:

Block all cookies (may affect website functionality)
Delete stored cookies
Receive notifications when cookies are set

Please note that disabling cookies may prevent you from using certain website features.

V. Information Sharing

We will not sell, rent, or otherwise share your personal information with third parties unless under the following circumstances:

5.1 Consent to Share

We may share your information after obtaining your explicit consent.

5.2 Legal Requirements

We may disclose your information if required by law or government regulatory authorities.

5.3 Service Providers

We may share information with trusted third-party service providers, but only to the extent necessary for providing services, and these providers must comply with strict confidentiality obligations.

5.4 Business Transfers

If this website undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the business assets, but we will notify you in advance.

VI. Data Security

We take reasonable technical and organizational measures to protect your personal information:

6.1 Technical Protection

HTTPS encrypted transmission
Secure server hosting
Regular security audits and updates
Access control and authentication

6.2 Access Restrictions

Only authorized personnel can access personal information
Implement the principle of least privilege
Regularly review access permissions

6.3 Security Tips

Although we strive to protect your information, internet transmission and electronic storage cannot guarantee 100% security. We cannot absolutely guarantee the security of your information, so please:

Do not access sensitive information in public places or on insecure networks
Change passwords regularly (if registration is required)
Update your browser and operating system promptly

VII. Data Retention

We only retain your personal information when necessary:

Contact Information: Retained for 2 years after processing your request
Log Information: Usually retained for 30 days to 1 year
User Content: Retained until you actively delete it or the website stops service

Except for information required to be retained by law.

VIII. Your Rights

According to applicable laws, you may have the following rights:

8.1 Basic Rights

Right to Know: Understand how we process your information
Right of Access: Obtain a copy of the information we hold about you
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal information
Right to Restrict Processing: Request us to limit processing of your information
Right to Data Portability: Obtain your information in a common format
Right to Object: Object to our processing of your information

8.2 Exercising Rights

If you wish to exercise the above rights, please contact us through the following methods:

📧 Email: Send a request through the Contact Us page
We will reply to your request within 30 days.

IX. Third-Party Links

This website contains links to third-party websites (such as the itch.io game page, etc.). These third-party websites have their own privacy policies, and we are not responsible for their content or privacy practices. We recommend checking their privacy policies when visiting these websites.

X. Children's Privacy

Our website is not designed for children under 13 years of age, and we do not knowingly collect personal information from children. If you are a parent or guardian and discover that your child has provided us with personal information, please contact us immediately, and we will promptly delete the relevant information.

XI. International Data Transfers

Your information may be transferred to servers located outside your country/region for processing. We will ensure that such transfers comply with applicable data protection laws.

XII. Policy Updates

We may update this privacy policy from time to time. When significant changes occur, we will post a notice on a prominent location on the website. We recommend checking this policy regularly for the latest information.

XIII. Contact Us

If you have any questions, comments, or complaints about this privacy policy, or wish to exercise your rights, please contact us through the following methods:

📧 Contact Us page
Or visit: /contact

Complaint Channels

If you are not satisfied with our response, you can also file a complaint with the relevant data protection regulatory authority.

Thank you for your trust in our privacy protection!

📜 Legal Notice - Copyright and usage terms
📋 Terms of Service - Terms and conditions for using our service
📧 Contact Us - Have questions? Contact us anytime